CHANGE POLICY

EXCHANGE POLICY

ZHULIAN (THAILAND) CO.,LTD.(186058-T)

You must inspect the products and verify your order of the products upon delivery, and notify us within SEVEN (7) days from the date
you receive the products of any incorrect order or damaged products, in writing or by contacting our Customer Service team through the following:

Line ID : @zhulianthailand
Tel : 02 - 983-3984  (Operating Hour: 8.30 am to 5:30 pm, Monday to Friday).

We will only accept exchange, subject to the following:

-   Product can be exchanged only in Thailand.

-   Product can be exchanged if it is damaged before receipt of the same by you

-   Product can be exchanged if there is a discrepancy between ordering and delivery.

-   Product must be exchanged undamaged and in its original packaging. (For the wrongly delivered items)

-   You have to bear the cost of shipping the item back to us.

 Note: You cannot refuse to accept products merely because they are not delivered by any given date or dates.

If the item you purchased is defective in material due to our fault, we may offer an exchange, at our discretion as appropriate
in accordance with these terms and our prevailing exchange policy, if any. To complete your return, we require a receipt
or proof of purchase.

Save for the standard manufacturer’s warranty terms applicable for the specific Zhulian product(s) purchased under this Agreement,
all other warranties, conditions, terms, undertakings and obligations implied by statute, common law, trade usage, or course of dealing are excluded to fullest extent permitted by law.

In particular, warranties relating to merchantability, fitness for purpose, satisfactory quality and/or compliance with description are excluded.

You are responsible for all goods until it reaches us. For your own protection, we recommend that you send the goods using a trackable delivery service that insures you for the value of the goods.

For inquiries you may contact our Custermer Service through the following:

Line ID : @zhulianthailand
Tel : 02 - 983-3984  (Operating Hour: 8.30 am to 5:00 pm, Monday to Friday).